Refund policy
RETURNS POLICY & EXCHANGES
RETURNS POLICY
We offer a returns policy for 30 days. You can try your device for 30 days, and if you aren't completely happy with your purchase, you have within 30 days from receiving your item/s to apply for a refund or exchange. Your device must be in AS NEW condition (no marks or scratches) and returned in the same undamaged packaging. On full priced items only (excluding purchases made with AfterPay* and sale items). *See below for purchases made with AfterPay.
Items purchased with a LightLab Gift Card are not eligible for a refund, only exchanges will apply. See below for more information on Gift Card purchase and redemption.
SALE ITEMS POLICY
Items purchased on SALE are FINAL SALE. FINAL SALE items includes products purchased on sale that have been marked down, this includes SALE PERIODS including Black Friday, Cyber Monday, and Boxing Day Sales. Items purchased with a one time discount code or our welcome discount code are excluded and can be returned as per our full priced items policy. We do not accept returns or exchanges for sale and marked down items.
RETURNING ITEMS PURCHASED WITH AFTERPAY
Items purchased with Afterpay as the payment method are eligible for a credit note, exchange, or, if a refund is preferred, we charge a 10% restock fee on all Afterpay orders. We will take 10% off the returned item cost excluding postage and refund the balance to your Afterpay account. Postage costs will not be refunded.
HOW TO APPLY FOR A REFUND
Email hello@lightlab.shop with your name and order number and let us know you'd like a refund. We will email you with details on how to make your return.
Items must be returned within 30 days of receiving your goods for a refund.
Items must be returned in the same condition as it was received, with all tags attached and in original, undamaged packaging. If goods are not received in original condition and in original packaging, goods will be automatically returned to the customer. Inspection period once goods are received can take up to 48 hours. Confirmation email will be sent once your item is credited or exchanged. Please note LightLab is not responsible for shipping costs related to returns and exchanges, or for any loss during shipping related to returns or exchanges.
FAULTY ITEMS
If a product is found to be faulty, we will happily exchange or refund. Shipping charges will not be refunded for an exchange, please note exchanges must be returned in original packaging with all tags attached, If you need to refund or exchange a faulty product please email hello@lightlab.shop with your order number and name. Faulty products will go through an inspection before refund or exchange is processed. Please allow up to 48 hours once goods are received by us.
GIFT CARDS
The purchase of a LightLab Gift Card is non refundable. Items purchased with a LightLab Gift Card may be exchanged for another product/s of the same value, or a credit note of the same value. Exchanges must be within 30 days of receiving your items. LightLab is not responsible for the cost of postage to return your item for an exchange.
For any queries or questions related to returns and exchanges please email hello@lightlab.shop