Shipping policy

This document sets out the shipping terms and returns policy of purchasing on lightlab.shop

LightLab Beauty Australia reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.

If you do not understand the below Terms & Conditions, or if you have any questions, please contact us at hello@lightlab.shop

SHIPPING TERMS & DELIVERY

POSTAGE CHARGES

We offer FREE standard postage within Australia. Shipping charges are non-refundable. We ship Standard via Australia Post.

International orders are shipped via Australia Post with International Registered Post. Please allow 6-14 days for International delivery. 
International orders are calculated at checkout. 

Please note: Rural areas may have a longer transit time. LightLab Beauty is not held liable for any customs fees in your country, holding times or incorrect shipping information provided. 

Allow up to 48 hours of processing your order to receive your tracking number and/or confirmation of shipment. 

All delivery costs are in AUD. 


SHIPPING LOCATIONS​

We ship to the below regions: 
Australia, New Zealand, Oceana
United States, Mexico and Canada
Europe
Asia
Central and South America
Please allow 6-14 days for International delivery. Delivery costs are calculated at checkout. 


PRE-ORDER

From time to time, LightLab will have items on a PRE-ORDER basis. Payment is up-front, including shipping costs, and we will endeavour to have item(s) out for delivery to you by the date listed on the product description. Pre-order items are listed within a month of the expected shipping date, so the wait is not too long.

It is the buyer's responsibility to check which items are listed for pre-order as our refund and exchange policy remains the same. You can check our refund policy below. 

At times during heavy traffic periods, stock units can fluctuate. During these times you may purchase an item in negative stock count. If this happens our team will contact you within 24 hours of your order to advise of an approximate shipping time frame. 


​SHIPPING TIMEFRAMES

All goods purchased on LightLab.shop will be dispatched within 48 hours on Monday-Thursday, excluding public holidays, and you will receive a tracking number sent upon dispatch to the order email address. If you place an order before 3pm on a Monday-Thursday, we will endeavour to dispatch your order on the same day. Shipping time estimates can be found on Australia Post at Auspost.com Please note LightLab does not take responsibility for delayed shipping transit times. For heavy traffic periods and limited releases the time frame for shipping may be extended, you will be contacted within 24 hours of your order and be advised of this.


SHIPPING CONDITIONS

Please note that LightLab does not hold responsibility for products once they are shipped from our warehouse and received by Australia Post. It is the customer's responsibility to ensure shipping information is correct and delivery can be made by Australia Post to their delivery address. 


DELIVERY ADDRESS

Once an order has been dispatched, LightLab is unable to amend delivery location or redirect parcel.